With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up the workforce to take and make business calls from their Laptop, PC, tablet or Smartphone, we will start to see the end of the handset on every desk.

Telcos are selling Hosted IP endpoints without a handset  as the tech savvy get used to using their BYOD as the office phone.  Even for those who feel more comfortable with a handset, with a twitch of the nose (or maybe a shake of the device) the call can be transferred from phone to desktop to tablet to Smartphone to Bluetooth in the car, without missing a beat.

Tablets and Smartphone all have cameras and are video enabled.

“This is great for us”, commented Captivate On Hold CEO Mark Horwood, “as Captivate developed ‘Video On Hold’ several years ago. The increased bandwidth and the use of UC in enterprise solutions will now see the increase in need for Video On Hold and displayed IVRs” .

Captivate will show off their World leading technology at the Broadsoft Connections in Texas starting on November 14th.

hands free

Not a phone handset in sight. Connectivity between team members and customers is off desk.

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