Captivate Connect

CAPTIVATE CONNECT This rebrand is the first in 21 years. Captivate On Hold will cease to exist this week, becoming Captivate Connect, reflecting its suite of tech products. It is a global telecommunications company with 3500 customers globally, and offices in South Africa, Maldive Islands and Perth Australia.  There are 50 customers in the Maldives.

On-hold Phone Technology, Telecommunications Company Rebranding

With increasing demand for on-hold business phone technology solutions providing services, we launched the re-branded Captivate Connect on July 27, 2017, at our Burswood head office in Perth Australia. AUSTRALIAN TELECOMMUNICATION COMPANY RE-BRANDING The Australian telco rebranding launch had CEO Mark Horwood outlining how Captivate’s range of telecommunications business products – including inStore and Interactive On-Hold[…]

Unanswered business phone calls problem solution

Centrelink’s Millions of Unanswered Phone Calls

42 Million Unanswered Phone Calls to Centrelink Captivate is here to help solve the problem of Centrelink’s unanswered phone calls. ‘If we can’t reduce your phone call abandoned (phone hang up) rate, Captivate will refund our fees!’ Perth-based technology company, Captivate, is volunteering its caller engagement expertise to help Australia’s wealfare angency Centrelink weather a crisis[…]

sound recording studio Perth WA

Australia Signs MetTel America in Landmark International Deal

PHONE TECHNOLOGY COMPANIES DEAL Australian technology company Captivate Connect has signed a deal to provide its unique dynamic phone call waiting On Hold services to MetTel clients in the United States of America. MetTel is a leader in the Cloud-based Telephony in America and is a Powered by BroadSoft partner while Captivate is a Solutions[…]

Phone Call Onhold Business Unique Selling Proposition – Be Different

MESSAGES/MUSIC ONHOLD – BUSINESS USP 5 changes that will make a big difference with your Business Unique Selling Preposition via On Hold messages Cut out the “corporate speak” – remember, you are communicating with potential clients and customers, not corporate investors or business associates, the use of large corporate sounding words makes for hard listening –[…]

Don’t Be Bullied by Your Telco

   Major carriers used the threat of the upcoming “copper cut-off” to approach Captivate On Hold. As a business with one foot firmly in the technology camp we were able to sort our own cost effective solution for telephony on the NBN once it arrived in Burswood, Western Australia. The following is an exerpt from[…]