Unanswered business phone calls problem solution

Centrelink’s Millions of Unanswered Phone Calls

42 Million Unanswered Phone Calls to Centrelink Captivate is here to help solve the problem of Centrelink’s unanswered phone calls. ‘If we can’t reduce your phone call abandoned (phone hang up) rate, Captivate will refund our fees!’ Perth-based technology company, Captivate, is volunteering its caller engagement expertise to help Australia’s wealfare angency Centrelink weather a crisis[…]

Call waiting messages on-hold for veterinary clinic hospital America

1st Pet Veterinary Clinic, Arizona, America

PHONE CALL WAITING, VETERINARY CLINIC AMERICA Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Clinic in Arizona, America. “We recently changed to Vonage as our VOIP provider.  We have been using our own on-hold-messaging for years.  Now with Vonage we have just learned the limitations of Broadworks. 🙁[…]

Call waiting messages on-hold for veterinary clinic hospital America

1st Pet Veterinary Clinics, Arizona America

Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Centers in Arizona, USA. “We recently changed to Vonage as our VOIP provider.  We have been using our own on-hold-messaging for years.  Now with Vonage we have just learned the limitations of Broadworks. 🙁   We have three 24-hr Veterinary[…]

Interactive Call Waiting On-hold Phone Messages Company

Interactive Phone Call Waiting On-hold Messages Company Interactive On Hold is an illustration of the company’s continual evolution. Now as Captivate Connect, it has innovated phone technology and adapted constantly – to the ever-changing wants and needs of business customers – since the phone services company began in 1999. Captivate’s CEO Mark Horwood said the understanding Captivate has[…]

Content Marketing! Audio Content Marketing

CONTENT MARKETING, Content is king! Which TV station would you tune into? Channel AB – Interesting programming with no advertising. Channel AC –Targeted programming that interested you and some ads targeted to your needs? Channel AD – A station where there was nothing of interest to watch but lots of adverts one after another? TV[…]

Phone Caller on hold Experience

Phone Caller Experience

Phone Caller Customer Experience Case Study World-leading Cloud-based On Hold phone technology can report On Hold usage on BroadSoft’s BroadWorks based platforms. For this example, we chose a US client using our service through BroadWorks,  Hosted PBX, delivered by MetTel. The end user is a specialist medical consulting group based in New York. Phone Call Waiting[…]