Mark Horwood, CEO, Captivate on Hold, explains the benefits of interactive phone call waiting on hold music and messages in this podcast. He says it is important to give business phone calling consumers what they want and how Captivate on Hold works with this in its crux.
Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Centers in Arizona, USA. “We recently changed to Vonage as our VOIP provider. We have been using our own on-hold-messaging for years. Now with Vonage we have just learned the limitations of Broadworks. 🙁 We have three 24-hr Veterinary[…]
New Innovative Phone Call Waiting On Hold Product Completes Interoperability Testing With the BroadSoft BroadWorks® Call Control Platform PERTH: Western Australian technology company, Captivate Connect – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks[…]