On hold phone tips

4 On Hold Phone Message Tips

On Hold Phone Message Tips Four clichés about On Hold messages you should avoid Thanking phone callers. People don’t want your thanks; they want you to answer their call. By thanking them for phone calling or holding, you simply patronise and aggravate them. Remember, a happy caller leads to a happy call (and thereby a[…]

Phone Call Onhold Business Unique Selling Proposition – Be Different

MESSAGES/MUSIC ONHOLD – BUSINESS USP 5 changes that will make a big difference with your Business Unique Selling Preposition via On Hold messages Cut out the “corporate speak” – remember, you are communicating with potential clients and customers, not corporate investors or business associates, the use of large corporate sounding words makes for hard listening –[…]

Phone Caller on hold Experience

Phone Caller Experience

Phone Caller Customer Experience Case Study World-leading Cloud-based On Hold phone technology can report On Hold usage on BroadSoft’s BroadWorks based platforms. For this example, we chose a US client using our service through BroadWorks,  Hosted PBX, delivered by MetTel. The end user is a specialist medical consulting group based in New York. Phone Call Waiting[…]

Captivating the Caller in Business Telephony

Disruption is the new norm in business globally. Uber and AirBNB have changed the transport and accommodation industries. The Internet changed the telephony carrier from voice over the analogue copper line network to digital voice using data – and it’s sending the PABX to the recycling bin. The days when you went to a telephone company[…]