Data

THE MOST VALUABLE COMMODITY IS DATA

Is your phone system ready for when ASIC mandate call recording? Does it have the capability to interrogate, anaylse and manage this data? At a recent symposium held in Melbourne in September 2019, ASIC Chairman, James Shipton commented on the work ASIC and the government was doing to promote better consumer outcomes to consumers –[…]

Caller Sentiment

YOU CAN’T IMPROVE WHAT YOU CAN’T MEASURE

Caller Sentiment – making consumers your first priority! Certainly, it’s simple to measure output, sales, logistics, and cash flow in a business. Similarly, it’s also easy for a business to measure the intelligence quotient (IQ) of staff members. Yet, they have difficulty measuring emotional intelligence and emotional connection (caller sentiment) with their callers. Research shows[…]

Call waiting messages on-hold for veterinary clinic hospital America

1st Pet Veterinary Clinics, Arizona America

Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Centers in Arizona, USA. “We recently changed to Vonage as our VOIP provider.  We have been using our own on-hold-messaging for years.  Now with Vonage we have just learned the limitations of Broadworks. 🙁   We have three 24-hr Veterinary[…]