Caller Sentiment

YOU CAN’T IMPROVE WHAT YOU CAN’T MEASURE

Caller Sentiment – making consumers your first priority! Certainly, it’s simple to measure output, sales, logistics, and cash flow in a business. Similarly, it’s also easy for a business to measure the intelligence quotient (IQ) of staff members. Yet, they have difficulty measuring emotional intelligence and emotional connection (caller sentiment) with their callers. Research shows[…]