Captivate Connect has transformed the on hold space into a fresh, new, interactive service offering for businesses around the world. Our on hold solutions are affordable, easy to install and fully managed to ensure customer experience over the phone exceeds expectations. The solution is a cost-effective medium for businesses to promote products and services, and to improve caller satisfaction.

We have the tune for you! Select from a wide variety of music genres to ensure the right one will sing your praises to waiting callers. Learn More

A great marketing tool! Following an on hold message, offer callers the option to receive more information via text. Learn More

A valuable management tool. Statistically accurate report highlighting key on hold data for your business. Learn More


Effectively break up the continuous sound of music on hold with our wide selection of daily content items. Learn More

We value customer choice! Deliver the ultimate caller experience by allowing callers to self-select the music. Learn More

Conduct a survey and retrieve valuable data mid or post call. It is an effective tool utilising time previously wasted on hold. Learn More

Successfully reduce business inefficiency and eliminate lengthy wait times by providing callers with the option of a call back. Learn More

An interactive way to engage and entertain callers. Select a pre-made quiz or create a custom quiz to fit your business. Learn More