June 12, 2018

Music On Hold, Phone Music On-Hold Services


Innovative, interactive, affordable fully managed services for message and music on hold. Improving business phone systems on hold solution to delivers dynamic MoH to all advanced phone voice platforms including hosted PBX or PABX phone systems.

We are a unified communications and interactive messages/music on hold business providing timely, affordable low cost, latest innovative phone technology, easy to use, versatile phone / VOIP technology. We provide quick response changes to business phone messages on hold/music on hold. Most of these changes/updates to your phone messages on hold/music on hold are done AUTOMATICALLY.  For example, your Australian clients won’t hear an American accent saying have a merry Christmas in the snow, weeks after Christmas because your receptionist forgot to change the company seasons greetings phone message.

Music on hold. Female messages on hold voice over service.


  1. With other music on hold service providers, there’s a limit to the duration of the on hold music. This means callers would hear the same music over and over. With a Captivate music on hold service, there is no practical limit to the duration of your music on hold.
  2. We’ve developed the first fully interactive messages on hold/music on hold solutions for business for any business which understands, business culture.
  3. Importantly the creative script, English speaking voice overs can be presented with British, American, Australian, South African, Chinese, etc accents. Hear MoH starting from a different point every time callers are placed on hold. No more manual uploading. Phone caller options include:
    1. Interactive quiz.
    2. Select a favourite music genre.
    3. Choose a podcast.
  4. Quick response on hold phone messages/music production:
    1. Phone script writing in which is interesting and informative.
    2. Phone message recording studio from the latest updated phone script.
    3. Our phone messaging production manager is available during business hours to respond quickly to your MoH project management inquiry.
  5. All our voice over talent has been selected from the best voice over experienced talent.
  6. Interactive automated messages on hold/music on hold. The phone caller to your business gets to choose what they want to listen to. The latest information about your business and or music on hold.
  7. Our affordable price of music on hold/messages on hold:
    1. Select from a range of our MoH plan prices.
    2. Our business centre is in Australia where you are protected by consumer protection laws of Australia with our services.
  8. Expert unified communications consultants including Cisco’s Broadsoft BroadCloud UC-One.


Research has demonstrated that phone callers to businesses are annoyed by the same message or music-on-hold every time they are placed on hold.

Most phone callers are realistic and fully expect to be placed on hold at some time during a call but for callers to hear the same message or music every time is boring. Interactive customer engagement is what customers like.

Solving digital phone problems:

  • On hold audio that always starts from the beginning, every time a caller is placed on hold
  • The limited file upload space available that restricts the duration on hold
  • Reliance on staff to remember when to change the on hold music or on hold message, or even how to.

On Hold Phone Reports

Captivate is uniquely placed to generate reports showing the date, quantity, and duration of phone calls placed on hold, by the handset. You can be sure of the value of music or automated interactive messages on hold to your business.

Phone Messages Report Example

Captivate customer engagement on Telstra TIPT & DOT offers benefits including:

  • Eliminating the need to upload files or remember to take down the holiday / seasonal messages and limited special offers
  • Delivering audio with no practical limit to its duration
  • Phone messages or music-on-hold that can be scheduled to start and stop at any time
  • Updating multiple locations concurrently and automatically
  • Fast one-time provisioning using your Compilot login

Asterisk and 3CX

3CX and other renamed Asterisk in platforms are gaining popularity worldwide at affordable prices with feature rich, on-site PABX solutions. Captivate utilises a simple software solution to deliver your selected level of managed service to both Asterisk and 3CX implementations. The solution involves the use of short scripts that “connect” to the Captivate Connect platform Captivate Content server allowing for automated, timed and dated updates to phone music on hold or message on-hold or campaigns.