IVR and Auto Attendants

IVR and Auto-Attendants

Deliver the best experience to inbound callers – Captivate On Hold’s IVRs are designed and tested to be clear, efficient and user-friendly to prevent call abandons and increase customer retention.


Professional Copywriting

Direct callers fast and effectively with our IVR scripts, on hold messages, menu prompts and call flow directions.


Voice Over Artists

Choose from professional voice talents to record your IVR and present a cohesive audio brand package for your company.


Better Brand Experience

Use IVR to deliver answers to inbound callers fast and effectively enhancing their brand experience and increasing caller retention rates.


Update Scripts Fast and Easy

Captivate’s Hosted telephony IVR solutions use the cloud (no hardware or plug-ins required) meaning script updates can be implemented within an hour.


Wide-Ranging Codec Support

Productions can be supplied in any format required including WAV, ALaw, ULaw, PCM, AIFF or MP3


Compatible with all major systems

Captivate On Hold’s auto-attendant and IVR technologies integrate with all analogue, digital, VoIP and hosted IP Telephony systems including Avaya, Nortel, Cisco, Asterix and BroadWorks (Broadsoft) plus more.