This rebrand is the first in 21 years. Captivate On Hold will cease to exist this week, becoming Captivate Connect, reflecting its suite of tech products. It has 3500 customers globally, and offices in South Africa, Maldives and Perth. There are 50 customers in the Maldives.
We are launching Captivate Connect on July 27, 2017, Thursday at our Burswood head office. Starting from 10 am, the session will have CEO Mark Horwood outlining how Captivate’s range of products – including inStore and Interactive On Hold – assist businesses – globally – engage with callers and customers why Captivate On Hold has[…]
Based in Male, Maldives, Sonee Sports uses our in-store audio solution to enhance customer experience and engagement. Our valued client of over six years, Sonee Sports has been using our solution for announcing promos and specials that are updated monthly, along with other interesting content including ‘this day in history’. The solution is not just[…]
Perth-based technology company, Captivate On Hold, is volunteering its caller engagement expertise to help Centrelink weather a crisis in unanswered calls – 42 million in 10 months, according to evidence presented at a Federal Government Senate Estimates Committee. The already-fragile Centrelink’s reputation has been collapsing under media reports of dismal customer service performance. More than[…]
THOUGHT OF THE DAY 02 JUNE 2017 20% need to validate their choices. Understand the emotions that drive shopping. A very interesting paper by Kane Simms entitled, ‘The 8 Emotional States That Influence Purchase Decisions’ concludes that most purchase decisions are emotional. The emotional states identified by Simms, and their respective importance in terms[…]
Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Centers in Arizona. “We recently changed to Vonage as our VOIP provider. We have been using our own on-hold-messaging for years. Now with Vonage we have just learned the limitations of Broadworks. 🙁 We have three 24-hr Veterinary Hospitals[…]
Our CEO Mark Horwood, visited Melbourne early April this year. Here is what he said about his travel that covered both work and charity.
Australian technology company Captivate On Hold has signed a deal to provide its unique dynamic On Hold service to MetTel clients in the United States. MetTel is a leader in the Cloud based Telephony in the US and is a Powered by BroadSoft partner while Captivate is a Solutions Partner for BroadSoft. Captivate CEO[…]
Captivate on Hold CEO Mark Horwood visited Melbourne in early April this year. The purpose of the trip was to catch up with a few interesting and passionate clients, Broadsoft’s Communications agency and charity work. He met Access4, a BroadSoft reseller, which is a renowned Unified Communications solutions reseller based out of Victoria and with[…]
Interactive On Hold is an illustration of the company’s continual evolution, as Captivate On Hold has innovated and adapted constantly – to the ever-changing wants and needs of customers – since it began in 1999. Captivate On Hold CEO Mark Horwood said the understanding Captivate has for their customers lead Interactive on Hold’s development. We[…]
Mark Horwood, CEO, Captivate On Hold, explains the benefits of Interactive On Hold in this podcast. He says it is important to give consumers what they want and how Captivate On Hold works with this in its crux. Listen to this podcast here.
New Innovative On Hold Product Completes Interoperability Testing With the BroadSoft BroadWorks® Call Control Platform PERTH: Western Australian technology company, Captivate On Hold – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks call control platform.
You may recall from my first post that that 33% of the personnel at BroadSoft are in engineering roles. BroadSofts’ focus on engineering means that continual improvement to deliver better outcomes for their customers and end users is part of their culture. Some observations… Of all the Day 2 presentations I viewed the one by Mark Kushnir,[…]