Telstra Vantage, Interactive On Hold

Telstra Vantage is on at the Melbourne Exhibition Centre today where David Elliott and CEO Mark Horwood release Interactive On Hold for Australia. Here we see David explaining to a group of Directors, the benefits of improved Customer Experience whilst On Hold, followed by CEO Mark Horwood meeting and greeting other attendees.  

Captivate Connect

CAPTIVATE CONNECT This rebrand is the first in 21 years. Captivate On Hold will cease to exist this week, becoming Captivate Connect, reflecting its suite of tech products. It is a global telecommunications company with 3500 customers globally, and offices in South Africa, Maldive Islands and Perth Australia.  There are 50 customers in the Maldives.

On-hold Phone Technology, Telecommunications Company Rebranding

With increasing demand for on-hold business phone technology solutions providing services, we launched the re-branded Captivate Connect on July 27, 2017, at our Burswood head office in Perth Australia. AUSTRALIAN TELECOMMUNICATION COMPANY RE-BRANDING The Australian telco rebranding launch had CEO Mark Horwood outlining how Captivate’s range of telecommunications business products – including inStore and Interactive On-Hold[…]

Shops Maldives in-store radio

Sonee Sports Store, Maldives Islands

Based in Male, Maldives, Sonee Sports uses Captivate’s in-store radio solution to enhance customer experience and engagement. Our valued client of over six years, Sonee Sports has been using Captivate‘s in-store radio style solution for announcing promos and specials that are updated monthly, along with other interesting content including ‘this day in history’. This in-store radio[…]

Unanswered business phone calls problem solution

Centrelink’s Millions of Unanswered Phone Calls

42 Million Unanswered Phone Calls to Centrelink Captivate is here to help solve the problem of Centrelink’s unanswered phone calls. ‘If we can’t reduce your phone call abandoned (phone hang up) rate, Captivate will refund our fees!’ Perth-based technology company, Captivate, is volunteering its caller engagement expertise to help Australia’s wealfare angency Centrelink weather a crisis[…]

Call waiting messages on-hold for veterinary clinic hospital America

1st Pet Veterinary Clinic, Arizona, America

PHONE CALL WAITING, VETERINARY CLINIC AMERICA Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet Veterinary Clinic in Arizona, America. “We recently changed to Vonage as our VOIP provider.  We have been using our own on-hold-messaging for years.  Now with Vonage we have just learned the limitations of Broadworks. 🙁[…]

sound recording studio Perth WA

Australia Signs MetTel America in Landmark International Deal

PHONE TECHNOLOGY COMPANIES DEAL Australian technology company Captivate Connect has signed a deal to provide its unique dynamic phone call waiting On Hold services to MetTel clients in the United States of America. MetTel is a leader in the Cloud-based Telephony in America and is a Powered by BroadSoft partner while Captivate is a Solutions[…]

Charity Work Melbourne, Telcos Melbourne, CSR

TELCOS MELBOURNE AUSTRALIA Captivate on Hold CEO Mark Horwood visited Melbourne in early April this year. The purpose of the trip was to catch up with a few interesting and passionate clients, Broadsoft’s Communications agency and charity work. He met Access4, a BroadSoft reseller, which is a renowned Unified Communications solutions reseller based out of[…]

On hold phone Call Waiting Services

Global First: Interactive On Hold Phone Call Waiting Service

Australian technology company, Captivate On Hold – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks call control platform. New Interactive On Hold will achieve the goal requested by telecommunications providers globally for over two decades[…]

on hold phone message service

Interactive Phone Call Waiting On Hold Phone Message Services

New Innovative Phone Call Waiting On Hold Product Completes Interoperability Testing With the BroadSoft BroadWorks® Call Control Platform     PERTH: Western Australian technology company, Captivate Connect – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks[…]

Captivate On Hold to Launch Interactive On Hold in 2017

As a global leader in hosted telephony add-on services – Captivate On Hold — is constantly developing new products. Interactive On Hold, with easy-to-use functionality, will be available worldwide in 2017. For the first time, callers on hold will be able to choose their own experience.  For example, a caller will be able to enjoy a game show style[…]

Video On-hold, Phone Displayed Interactive Voice Response IRV

Interactive Video On-hold Phone Messages With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up the workforce to take and make business phone calls from their Laptop, PC, tablet or Smartphone, we will start to see the end of the handset on every desk. Telcos are selling Hosted IP endpoints[…]

Content Marketing! Audio Content Marketing

CONTENT MARKETING, Content is king! Which TV station would you tune into? Channel AB – Interesting programming with no advertising. Channel AC –Targeted programming that interested you and some ads targeted to your needs? Channel AD – A station where there was nothing of interest to watch but lots of adverts one after another? TV[…]

Don’t Be Bullied by Your Telco

   Major carriers used the threat of the upcoming “copper cut-off” to approach Captivate On Hold. As a business with one foot firmly in the technology camp we were able to sort our own cost effective solution for telephony on the NBN once it arrived in Burswood, Western Australia. The following is an exerpt from[…]

Phone Caller on hold Experience

Phone Caller Experience

Phone Caller Customer Experience Case Study World-leading Cloud-based On Hold phone technology can report On Hold usage on BroadSoft’s BroadWorks based platforms. For this example, we chose a US client using our service through BroadWorks,  Hosted PBX, delivered by MetTel. The end user is a specialist medical consulting group based in New York. Phone Call Waiting[…]

BroadSoft Technical Connect, Australia

 BroadSoft’s Technical Connect, Melbourne Australia. You may recall from my first post that 33% of the personnel at BroadSoft are in engineering roles. BroadSofts’ focus on engineering means that continual improvement to deliver better outcomes for their customers and end users is part of their culture. Some observations… Of all the Day 2 presentations I viewed, the one[…]

Captivating the Caller in Business Telephony

Disruption is the new norm in business globally. Uber and AirBNB have changed the transport and accommodation industries. The Internet changed the telephony carrier from voice over the analogue copper line network to digital voice using data – and it’s sending the PABX to the recycling bin. The days when you went to a telephone company[…]