Telstra Vantage, Interactive On Hold

Telstra Vantage is on at the Melbourne Exhibition Centre today where David Elliott and CEO Mark Horwood release Interactive On Hold for Australia. Here we see David explaining to a group of Directors, the benefits of improved Customer Experience whilst On Hold, followed by CEO Mark Horwood meeting and greeting other attendees.  

Shops Maldives in-store radio

Sonee Sports Store, Maldives Islands

Based in Male, Maldives, Sonee Sports uses Captivate’s in-store radio solution to enhance customer experience and engagement. Our valued client of over six years, Sonee Sports has been using Captivate‘s in-store radio style solution for announcing promos and specials that are updated monthly, along with other interesting content including ‘this day in history’. This in-store radio[…]

Unanswered business phone calls problem solution

Centrelink’s Millions of Unanswered Phone Calls

42 Million Unanswered Phone Calls to Centrelink Captivate is here to help solve the problem of Centrelink’s unanswered phone calls. ‘If we can’t reduce your phone call abandoned (phone hang up) rate, Captivate will refund our fees!’ Perth-based technology company, Captivate, is volunteering its caller engagement expertise to help Australia’s wealfare angency Centrelink weather a crisis[…]

John Carlson business improvement

Business Improvement Ideas

BUSINESS IMPROVEMENT THOUGHT OF THE DAY 02 JUNE 2017 20% of shoppers need to validate their choices. Understand the emotions that drive shopping.   A very interesting paper by Kane Simms entitled, ‘The 8 Emotional States That Influence Purchase Decisions’ concludes that most purchase decisions are emotional. The emotional states identified by Simms, and their[…]

on hold phone message service

Melbourne Phone Audio On-hold Podcast, B2B Business Executive Discussions Australia

Our CEO Mark Horwood, visited Melbourne Victoria, Australia early April this year. Here is a podcast of what he said about his travel and B2B discussions with senior Australian business executives that covered both telephony work and corporate social responsibility (CSR).

sound recording studio Perth WA

Australia Signs MetTel America in Landmark International Deal

PHONE TECHNOLOGY COMPANIES DEAL Australian technology company Captivate Connect has signed a deal to provide its unique dynamic phone call waiting On Hold services to MetTel clients in the United States of America. MetTel is a leader in the Cloud-based Telephony in America and is a Powered by BroadSoft partner while Captivate is a Solutions[…]

Charity Work Melbourne, Telcos Melbourne, CSR

TELCOS MELBOURNE AUSTRALIA Captivate on Hold CEO Mark Horwood visited Melbourne in early April this year. The purpose of the trip was to catch up with a few interesting and passionate clients, Broadsoft’s Communications agency and charity work. He met Access4, a BroadSoft reseller, which is a renowned Unified Communications solutions reseller based out of[…]

Interactive Call Waiting On-hold Phone Messages Company

Interactive Phone Call Waiting On-hold Messages Company Interactive On Hold is an illustration of the company’s continual evolution. Now as Captivate Connect, it has innovated phone technology and adapted constantly – to the ever-changing wants and needs of business customers – since the phone services company began in 1999. Captivate’s CEO Mark Horwood said the understanding Captivate has[…]

On hold phone Call Waiting Services

Global First: Interactive On Hold Phone Call Waiting Service

Australian technology company, Captivate On Hold – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks call control platform. New Interactive On Hold will achieve the goal requested by telecommunications providers globally for over two decades[…]

on hold phone message service

Interactive Phone Call Waiting On Hold Phone Message Services

New Innovative Phone Call Waiting On Hold Product Completes Interoperability Testing With the BroadSoft BroadWorks® Call Control Platform     PERTH: Western Australian technology company, Captivate Connect – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks[…]

Creative Content is King

More than 92% of our customers’ callers prefer Captivate’s original content to music and other pre-recordings. Our content includes: sports and general news, interesting facts and figures, and our popular What’s On segments that provide up-to-date information on the world’s cities and things to do. In the past, we have designed tailor-made audio content for[…]

Video On-hold, Phone Displayed Interactive Voice Response IRV

Interactive Video On-hold Phone Messages With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up the workforce to take and make business phone calls from their Laptop, PC, tablet or Smartphone, we will start to see the end of the handset on every desk. Telcos are selling Hosted IP endpoints[…]

WebRTC: What it RTC? Why is RTC coming?

WebRTC (Web Real-Time Communications) is all about delivering simple Peer-To-Peer Communication. One of the last major challenges on the web is to enable simple and easy voice and video communication. This has become known as Real Time Communication or RTC for short. Historically, in order to communicate with another person via a web browser like Chrome[…]

Customer Profiles – If you are a Maasai Warrior or an Amazonian head hunter… Press 1

The transformation of telecommunications toward the mobile/virtual space has made a massive impact on the lives of each and every person on the planet. Well, every person? Take your average Maasai warrior in the remotest regions of Kenya, or a solitary tribe of cannibals in a South American rainforest. Not only does the tribe have[…]

Selecting Your Voice Talent

Find Your Voice of the Gods I’ve been in the audio production business for more years than I care to remember and if I’ve learned one thing, it’s to get the right voice talent for the task at hand. All the hi-tech studio gear in the world cannot fix up shoddy voice work. I once had[…]

Christmas phone messages

Closed for Christmas? Let Phone Callers Know Business Open Closed Holiday Dates

AUTOMATED CHRISTMAS PHONE MESSAGING SERVICE If you’re in the customer service game and every business is, in some capacity, it’s important to thank clients for their support. After all, it’s because of them that you’re all still here to celebrate another festive season. You’re grateful; we’re grateful; everyone’s grateful. Right? We do it every year[…]