As a global leader in hosted telephony add-on services – Captivate On Hold — is constantly developing new products.
Interactive On Hold, with easy-to-use functionality, will be available worldwide in 2017.
For the first time, callers on hold will be able to choose their own experience. For example, a caller will be able to enjoy a game show style quiz, select their favourite music genre or listen to answers to FAQs. This puts the caller in control at last!
‘Our customers wanted an interactive solution, so we designed one,’ said David Elliott, channel manager at Captivate On Hold in Perth.