Creative Content is King
By Rachel Choy
/
February 13, 2017
More than 92% of our customers’ callers prefer Captivate’s original content to music and other pre-recordings. Our content includes: sports...
Read More
Captivate On Hold to Launch Interactive On Hold in 2017
By Rachel Choy
/
February 13, 2017
As a global leader in hosted telephony add-on services – Captivate On Hold — is constantly developing new products. Interactive On Hold, with easy-to-use...
Read More
4 On Hold Phone Message Tips
By Rachel Choy
/
November 8, 2016
On Hold Phone Message Tips Four clichés about On Hold messages you should avoid Thanking phone callers. People don’t want...
Read More
Phone Call Onhold Business Unique Selling Proposition – Be Different
By Rachel Choy
/
November 7, 2016
MESSAGES/MUSIC ONHOLD - BUSINESS USP 5 changes that will make a big difference with your Business Unique Selling Preposition via On...
Read More
Video On-hold, Phone Displayed Interactive Voice Response IRV
By Mark Horwood
/
November 7, 2016
Interactive Video On-hold Phone Messages With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up...
Read More
WebRTC: What it RTC? Why is RTC coming?
By Mark Horwood
/
August 9, 2016
WebRTC (Web Real-Time Communications) is all about delivering simple Peer-To-Peer Communication. One of the last major challenges on the web is...
Read More
Australian Telco History
By Mark Horwood
/
August 5, 2016
History of Australian Phone Audio On-hold Message Telco Captivate On Hold CEO Mark Horwood is an ideas man and has...
Read More
Content Marketing! Audio Content Marketing
By Mark Horwood
/
June 10, 2016
CONTENT MARKETING, Content is king! Which TV station would you tune into? Channel AB – Interesting programming with no advertising....
Read More
Don’t Be Bullied by Your Telco
By Mark Horwood
/
May 27, 2016
Major carriers used the threat of the upcoming “copper cut-off” to approach Captivate On Hold. As a business with...
Read More
Phone Caller Experience
By Mark Horwood
/
May 26, 2016
Phone Caller Customer Experience Case Study World-leading Cloud-based On Hold phone technology can report On Hold usage on BroadSoft's BroadWorks...
Read More
BroadSoft Technical Connect, Australia
By Mark Horwood
/
May 18, 2016
BroadSoft's Technical Connect, Melbourne Australia. You may recall from my first post that 33% of the personnel at BroadSoft are in engineering...
Read More
BroadSoft Connect 2016, Melbourne Australia
By Mark Horwood
/
May 10, 2016
Captivate sponsored the two day BroadSoft Connect and Technical Connect event in Melbourne Australia on the 2nd and 3rd of...
Read More
Customer Profiles – If you are a Maasai Warrior or an Amazonian head hunter… Press 1
By Mark Horwood
/
March 2, 2016
The transformation of telecommunications toward the mobile/virtual space has made a massive impact on the lives of each and every...
Read More
Selecting Your Voice Talent
By Mark Horwood
/
March 2, 2016
Find Your Voice of the Gods I've been in the audio production business for more years than I care to...
Read More
Cloud Based Digital Signage
By Mark Horwood
/
March 1, 2016
Cloud based digital signage - the latest in cloud based communication On a recent trip to the Margaret River region...
Read More
Captivating the Caller in Business Telephony
By Mark Horwood
/
February 29, 2016
Disruption is the new norm in business globally. Uber and AirBNB have changed the transport and accommodation industries. The Internet changed...
Read More
The Importance of Great Process Design in Customer Experience
By Mark Horwood
/
November 26, 2015
Customer Experience: Technology alone is not the answer. There is so much discussion around the use of technology to build...
Read More
Music & Messages On-hold Business Phone Technology
By Mark Horwood
/
November 24, 2015
Music & Messages On-hold Business Phone Technology In the dim dark past market research done by music on hold providers...
Read More
IVR and Auto Attendants
By Mark Horwood
/
November 16, 2015
IVR and Auto-Attendants Deliver the best experience to inbound callers - Captivate On Hold's IVRs are designed and tested to be clear,...
Read More
Background Music and Marketing
By Mark Horwood
/
November 16, 2015
Online In-Store - Background Music and Marketing Audio marketing and customised audio promotions interspersed with background music for retail and hospitality...
Read More