Creative Content is King
Communication

Creative Content is King

More than 92% of our customers’ callers prefer Captivate’s original content to music and other pre-recordings. Our content includes: sports...
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Captivate On Hold to Launch Interactive On Hold in 2017
Industry News

Captivate On Hold to Launch Interactive On Hold in 2017

As a global leader in hosted telephony add-on services – Captivate On Hold — is constantly developing new products. Interactive On Hold, with easy-to-use...
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4 On Hold Phone Message Tips
Uncategorized

4 On Hold Phone Message Tips

On Hold Phone Message Tips Four clichés about On Hold messages you should avoid Thanking phone callers. People don’t want...
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Phone Call Onhold Business Unique Selling Proposition – Be Different
Solutions

Phone Call Onhold Business Unique Selling Proposition – Be Different

MESSAGES/MUSIC ONHOLD - BUSINESS USP 5 changes that will make a big difference with your Business Unique Selling Preposition via On...
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Video On-hold, Phone Displayed Interactive Voice Response IRV
Communication Industry News

Video On-hold, Phone Displayed Interactive Voice Response IRV

Interactive Video On-hold Phone Messages With the rapidly accelerating adoption of Unified Communications (UC) – the system that frees up...
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WebRTC: What it RTC? Why is RTC coming?
Communication

WebRTC: What it RTC? Why is RTC coming?

WebRTC (Web Real-Time Communications) is all about delivering simple Peer-To-Peer Communication. One of the last major challenges on the web is...
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Uncategorized

Australian Telco History

History of Australian Phone Audio On-hold Message Telco Captivate On Hold CEO Mark Horwood is an ideas man and has...
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Content Marketing! Audio Content Marketing
Industry News

Content Marketing! Audio Content Marketing

CONTENT MARKETING, Content is king! Which TV station would you tune into? Channel AB – Interesting programming with no advertising....
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Communication Industry News

Don’t Be Bullied by Your Telco

   Major carriers used the threat of the upcoming “copper cut-off” to approach Captivate On Hold. As a business with...
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Phone Caller Experience
Industry News Solutions

Phone Caller Experience

Phone Caller Customer Experience Case Study World-leading Cloud-based On Hold phone technology can report On Hold usage on BroadSoft's BroadWorks...
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BroadSoft Technical Connect, Australia
Industry News Solutions

BroadSoft Technical Connect, Australia

 BroadSoft's Technical Connect, Melbourne Australia. You may recall from my first post that 33% of the personnel at BroadSoft are in engineering...
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BroadSoft Connect 2016, Melbourne Australia
Industry News

BroadSoft Connect 2016, Melbourne Australia

Captivate sponsored the two day BroadSoft Connect and Technical Connect event in Melbourne Australia on the 2nd and 3rd of...
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Communication

Customer Profiles – If you are a Maasai Warrior or an Amazonian head hunter… Press 1

The transformation of telecommunications toward the mobile/virtual space has made a massive impact on the lives of each and every...
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Communication

Selecting Your Voice Talent

Find Your Voice of the Gods I've been in the audio production business for more years than I care to...
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Cloud Based Digital Signage
Communication Industry News

Cloud Based Digital Signage

Cloud based digital signage - the latest in cloud based communication On a recent trip to the Margaret River region...
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Captivating the Caller in Business Telephony
Industry News

Captivating the Caller in Business Telephony

Disruption is the new norm in business globally. Uber and AirBNB have changed the transport and accommodation industries. The Internet changed...
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Industry News

The Importance of Great Process Design in Customer Experience

Customer Experience: Technology alone is not the answer. There is so much discussion around the use of technology to build...
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Music & Messages On-hold Business Phone Technology
Industry News

Music & Messages On-hold Business Phone Technology

Music & Messages On-hold Business Phone Technology In the dim dark past market research done by music on hold providers...
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Solutions

IVR and Auto Attendants

IVR and Auto-Attendants Deliver the best experience to inbound callers - Captivate On Hold's IVRs are designed and tested to be clear,...
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Solutions

Background Music and Marketing

Online In-Store - Background Music and Marketing Audio marketing and customised audio promotions interspersed with background music for retail and hospitality...
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