COMMODITIZATION COULD BE THE ANCHOR TAKING YOU TO THE BOTTOM.
By Mark Horwood
/ November 14, 2019
We are becoming increasingly aware that commoditization is here to stay for at least the next decade or two. When...
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THE MOST VALUABLE COMMODITY IS DATA
By Mark Horwood
/ October 24, 2019
Is your phone system ready for when ASIC mandate call recording? Does it have the capability to interrogate, anaylse and...
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DON’T HESITATE WHEN YOU CAN CAPTIVATE
By Mark Horwood
/ October 17, 2019
Typical marketing channels, like the internet, are becoming less and less effective. In such a dense market, businesses are struggling...
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ARE YOU BRAVE ENOUGH TO START A CONVERSATION THAT MATTERS?
By Mark Horwood
/ October 10, 2019
Are you satisfied? When asked this question, naturally, our minds wander to situations we are most vulnerable. However, would you...
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YOU CAN’T IMPROVE WHAT YOU CAN’T MEASURE
By Mark Horwood
/ October 3, 2019
Caller Sentiment - making consumers your first priority! Certainly, it’s simple to measure output, sales, logistics, and cash flow in...
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Phone Music On Hold Examples
By Mark Horwood
/ May 3, 2018
Easy Listening Phone Music On Hold Example Fall back phone music example when nothing else suits Our most popular...
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Telstra Vantage, Interactive On Hold
By Mark Horwood
/ September 21, 2017
Telstra Vantage is on at the Melbourne Exhibition Centre today where David Elliott and CEO Mark Horwood release Interactive On Hold...
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Captivate Connect
By Mark Horwood
/ August 1, 2017
CAPTIVATE CONNECT This rebrand is the first in 21 years. Captivate On Hold will cease to exist this week, becoming...
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On-hold Phone Technology, Telecommunications Company Rebranding
By Mark Horwood
/ July 19, 2017
With increasing demand for on-hold business phone technology solutions providing services, we launched the re-branded Captivate Connect on July 27, 2017,...
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Sonee Sports Store, Maldives Islands
By Mark Horwood
/ July 4, 2017
Based in Male, Maldives, Sonee Sports uses Captivate's in-store radio solution to enhance customer experience and engagement. Our valued client...
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Centrelink’s Millions of Unanswered Phone Calls
By Mark Horwood
/ June 8, 2017
42 Million Unanswered Phone Calls to Centrelink Captivate is here to help solve the problem of Centrelink's unanswered phone calls....
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Business Improvement Ideas
By Mark Horwood
/ June 2, 2017
BUSINESS IMPROVEMENT THOUGHT OF THE DAY 02 JUNE 2017 20% of shoppers need to validate their choices. Understand the emotions...
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1st Pet Veterinary Clinic, Arizona, America
By Mark Horwood
/ May 31, 2017
PHONE CALL WAITING, VETERINARY CLINIC AMERICA Captivate had a referral from Vonage Business regarding a recently signed customer, 1st Pet...
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Melbourne Phone Audio On-hold Podcast, B2B Business Executive Discussions Australia
By Mark Horwood
/ May 24, 2017
Our CEO Mark Horwood, visited Melbourne Victoria, Australia early April this year. Here is a podcast of what he said...
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Australia Signs MetTel America in Landmark International Deal
By Mark Horwood
/ May 24, 2017
PHONE TECHNOLOGY COMPANIES DEAL Australian technology company Captivate Connect has signed a deal to provide its unique dynamic phone call...
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Charity Work Melbourne, Telcos Melbourne, CSR
By Mark Horwood
/ May 21, 2017
TELCOS MELBOURNE AUSTRALIA Captivate on Hold CEO Mark Horwood visited Melbourne in early April this year. The purpose of the...
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Interactive Call Waiting On-hold Phone Messages Company
By Mark Horwood
/ May 9, 2017
Interactive Phone Call Waiting On-hold Messages Company Interactive On Hold is an illustration of the company’s continual evolution. Now as Captivate...
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Benefits of Interactive On Hold Phone Messages
By Mark Horwood
/ April 11, 2017
The benefits of Interactive On Hold phone messages explained in this podcast by telco CEO Mark Horwood. He says it...
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Global First: Interactive On Hold Phone Call Waiting Service
By Mark Horwood
/ April 10, 2017
Australian technology company, Captivate On Hold – a global leader in hosted telephony add-on services – is in the final...
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Interactive Phone Call Waiting On Hold Phone Message Services
By Mark Horwood
/ April 3, 2017
New Innovative Phone Call Waiting On Hold Product Completes Interoperability Testing With the BroadSoft BroadWorks® Call Control Platform PERTH:...
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