Complaints About On Hold Music are Rampant….
Social Media proves just how much bad or unsuitable on hold music is disliked…
End complaints about your On Hold Music by letting callers choose their own with Captivate Jukebox.
Caller feedback indicates they want more of the music they like. Yet brands that pride themselves on being current, hip, and approachable are still playing endless loops of classical Music On Hold!
No matter how hard you try, how many focus groups you convene or how much external input you seek, there will always be a large number of callers who detest your music! And with social media so accessible your callers won’t hesitate to make their feelings known.
The best way to end complaints about On Hold music is to allow callers to select what THEY want to listen to.
Captivate has developed the perfect solution, Captivate Jukebox.
Captivate Jukebox can be populated with a wide range of genres that callers can select from. The same technology can also used to allow callers to choose to listen to information about your products and services or even FAQs in line with their current needs or specific interests.
Try it for yourself right now by calling –
in the USA, 707 706 6730, in the UK, 203 769 1770 and in Australia 08 9368 7540.