Western Australian technology company, Captivate On Hold – a global leader in hosted telephony add-on services – is in the final stages of developing Interactive On Hold, which has successfully completed interoperability testing with the BroadSoft BroadWorks call control platform.
New Interactive On Hold will achieve the goal requested by telecommunications providers globally for over two decades and demanded by the public. The service is engaging and interesting. The waiting caller perceived wait times are reduced, all the while being informed about products and services provided by the company.
Full press release available here.