In 2001 Captivate On Hold set about answering the growing demand for a fully managed "messages on hold" product. The dynamic, fully managed and patented On Hold solution is in use today by over 3,500 clients worldwide. Ongoing research and development enables Captivate to deliver dynamic MoH to all advanced voice platforms, even hosted PBXs, including Cisco, Avaya and BroadWorks. These unique solutions create a loop of your audio that callers hear from a different point every time they are placed on hold. And there is no practical limit to the length or number of messages that you can present your callers
Create a cohesive and effective voiceover campaign across all of your communication platforms.
Captivate On Hold deliver the MoH audio to callers from a different point every time they are placed on hold.
Using Captivate’s advanced On Hold solution with your voice platform is an easy value-add
Savvy marketers and caller experience aficionados worldwide are demanding the ability to keep MOH fresh and automatically up to date with current campaigns.
The Captivate solution provides leading edge, quality MOH functionality on any scale.
the right solution
from the added value
Captivate On Hold are just doing too good a job at keeping MIB’s On Hold sounding great!
In our business staying current is important. With Captivate’s technology it’s really easy for us to stay ahead of our competitors by updating our marketing messages on a monthly basis.
During the floods of 2010/2011 we were able to regularly update the Council’s on hold message with new flood relevant information as it occurred thanks to the valuable support of Captivate OnHold.
Every month we need updated on hold messages and Captivate On Hold continually deliver a fast and efficient service without delay.
We immediately saw the benefit which this refreshing, constantly changing, and dynamic new On Hold messaging system would have for us in the minds of our call in customers. Our On Hold service is no longer boring and repetitive and as the On Hold content changes daily, it adequately reflects the dynamic attitude of our business style here at Brabys, and our commitment to customer satisfaction, down to even the tiniest detail.
We have enjoyed loads of positive feedback and are convinced your On Hold service has invoked a fresh new perception of our brand and business that is commensurate with the image of a professional firm. A good balance between news, entertainment and our company information and promotions has certainly contributed positively in our endeavors to keep even our most testing customers happy while On Hold. Kudos to you, your product and staff members for making this investment feel so worth our while.